Privacy Policy

Effective Date: 2/22/25

Hourglass Pilates LLC (“Hourglass Pilates,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit https://hourglasspilates.com (the “Website”) and when you engage with our services at our Tampa, Florida studio.

If you have any questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: (813) 220-9615
• Address: 6116 N Central Ave, Tampa, FL 33604

This Privacy Policy applies solely to information collected through the Website and our digital interactions. It does not apply to information collected offline or through other channels.

1. Consent

By using our Website or engaging with our services, you consent to this Privacy Policy and agree to its terms.

2. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

• We collect personal information that you voluntarily provide, including but not limited to:
• Name
• Email address
• Phone number
• Mailing or billing address (if applicable)
• Payment details (processed securely via third-party payment processors)
• Account login credentials (if you create an account)
• Health or fitness-related preferences (as voluntarily provided for class bookings or wellness assessments)
• Any other information you provide when contacting us, booking a class, or signing up for promotional offers

B. Automatically Collected Information

• When you visit our Website, we may automatically collect:
• IP address
• Browser type and device information
• Internet Service Provider (ISP)
• Date and time of access
• Referral source (how you found our Website)
• Page interactions, clickstream data, and navigation patterns

We use cookies and similar tracking technologies to improve user experience and analyze site performance. You can modify your browser settings to disable cookies, but doing so may affect Website functionality.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and Improving Services: To process bookings, facilitate class attendance, and enhance the quality of our offerings.
• Communication: To respond to inquiries, send confirmations, and provide updates regarding your classes or membership.
• Marketing & Promotions: To send you special offers, newsletters, and event invitations (you may opt-out at any time).
• Security & Fraud Prevention: To monitor suspicious activity, prevent unauthorized transactions, and safeguard our digital platforms.
• Legal & Compliance: To comply with legal obligations, enforce our policies, and protect the rights, property, and safety of our clients and business.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share it under the following circumstances:

• Service Providers: We may share information with trusted third-party vendors (e.g., payment processors, booking software providers, marketing platforms) to facilitate our services.
• Legal Compliance: We may disclose information if required by law, legal process, or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred to the new entity.

5. Third-Party Links & Advertisements

Our Website may contain links to third-party websites or advertisements. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

6. Data Protection & Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Your Rights & Choices

A. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you.
• Request deletion of your personal data.
• Opt-out of the sale of personal information (Note: Hourglass Pilates does not sell personal data).

To exercise these rights, contact us at [email protected].

B. GDPR Data Protection Rights (For EU Residents)

If you are a resident of the European Economic Area (EEA), you have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to data processing.
• Request data portability.

To exercise any of these rights, contact us at [email protected].

8. Children’s Privacy

Hourglass Pilates does not knowingly collect personal information from individuals under 15. If you believe a child has provided us with personal data, contact us immediately, and we will take steps to remove such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our Website or services after modifications constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: (813) 220-9615